sq98 Privacy Policy — How We Handle Your Data

1 Introduction

sq98 ("we", "us", "our") operates the gaming and sports betting platform available at sq98.pro, including the Android and iOS apps. This Privacy Policy describes how we collect, use, store and protect personal information when you register an account, make deposits or withdrawals, place bets, play games or simply browse the platform.

By creating an account on sq98 and using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the platform.

This policy should be read alongside the sq98 Terms and Conditions, which govern the broader use of our services.

2 Data We Collect

sq98 collects personal information in three ways: information you provide directly, information generated automatically as you use the platform, and information received from payment processors.

Information you provide directly:

• Full name, date of birth and gender (collected during registration).
• Email address and mobile phone number used to create and verify your account.
• Identity verification documents such as CNIC when requested for account verification or withdrawal processing.
• Communication records — any messages exchanged with our customer support team via live chat or email.
• Any preferences, limit settings or self-exclusion requests you submit through your account settings.

Information collected automatically:

• IP address and approximate geographic location at the time of login or platform activity.
• Device type, operating system version, browser type and screen resolution.
• Session data including pages visited, games played, bets placed, time spent on the platform and click patterns.
• App performance data and crash reports from the mobile app.

Information from payment processors:

• Transaction references, payment method type (e.g. JazzCash, Easypaisa, Raast, bank transfer), transaction amounts in PKR and timestamps.
• Partial payment identifiers necessary for matching deposits and withdrawals to your account. Full wallet credentials or card numbers are never stored by sq98.

3 Why We Collect It

Every category of data we collect has a specific purpose. The table below summarises how your information is used:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review being available.

4 Payment Data and PKR Transactions

All financial transactions on sq98 are denominated in Pakistani Rupees (PKR). Deposits and withdrawals are processed via certified third-party payment gateways that support JazzCash, Easypaisa, Raast, bank transfer, debit cards and mobile wallets.

When you make a payment, the transaction is handled directly between you and the payment processor. sq98 receives only a transaction confirmation reference, the amount and the payment method type. We do not store:

• Full JazzCash or Easypaisa wallet PINs or credentials.
• Full debit or credit card numbers.
• Internet banking login details.

Payment processors used by sq98 operate under their own security standards and privacy practices. When you choose to pay via JazzCash or Easypaisa, for example, that transaction is governed by those providers' own terms in addition to ours.

5 Sharing Your Data

sq98 does not sell, rent or trade your personal data to any third party for marketing or advertising purposes. Period.

We may share limited data with third parties only in the following circumstances:

• Payment processors — transaction data is shared with payment providers such as JazzCash, Easypaisa, Raast and banking partners solely to process your transactions.
• Game providers — third-party game studios that supply casino games, slots and live casino content to the sq98 platform may receive a session identifier to authenticate gameplay. They do not receive your name, contact details or payment information.
• Identity verification services — if an automated identity check is performed when you register or request a large withdrawal, an accredited verification provider may receive your name and ID document reference to confirm authenticity.
• Legal and regulatory obligations — if sq98 is required by law or by an authorised investigatory process to disclose specific account data, we will comply with that lawful request. We will notify you where we are legally permitted to do so.
• Business transfers — in the event that sq98 or its relevant business assets are acquired, user account data may be transferred as part of that transaction. Users will be notified in advance where possible.

All third-party service providers used by sq98 are contractually required to handle your data securely and to use it only for the purpose for which it was shared.

6 Cookies and Tracking Technologies

sq98 uses cookies and similar technologies to keep the platform working properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the site or open the app.

We use the following categories of cookies:

• Essential cookies — required for the platform to function. These keep you logged in during a session and ensure game and betting features work correctly. These cannot be disabled without breaking the platform.
• Analytics cookies — help us understand which parts of the platform are used most, how long sessions last and where technical issues arise. This data is aggregated and not linked to your personal identity.
• Preference cookies — remember settings you have chosen such as language preference, display settings and notification opt-ins.

You can manage cookie preferences in your browser settings. Disabling non-essential cookies will not prevent you from using the sq98 platform but may affect some personalisation features.

7 How Long We Keep Your Data

sq98 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by standard record-keeping practices.

• Active account data — retained for the lifetime of your account plus a reasonable period after closure to handle any outstanding queries or disputes.
• Payment and transaction records — retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents — retained for the period required to fulfil the verification purpose and then securely deleted, unless a longer retention period is required.
• Support communications — retained for up to two years from the date of the last message in a support thread.
• Analytics data — aggregated session analytics are retained indefinitely in anonymised form. Data linked to individual accounts is deleted or anonymised when an account is closed.

When retention periods expire, data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

8 Security

sq98 takes the security of your personal data seriously. We have implemented a range of technical and operational controls to protect your information from unauthorised access, loss or misuse:

• All data transmitted between your device and the sq98 platform is protected by TLS (Transport Layer Security) encryption.
• Passwords are stored using one-way cryptographic hashing — even sq98 staff cannot see your password.
• Access to user account data within sq98's internal systems is restricted to staff who need it to perform specific functions, such as customer support or compliance.
• Our platform infrastructure is monitored continuously for anomalous activity and potential security incidents.
• Payment data is handled by PCI-compliant payment processors.

While we maintain strong security practices, no system connected to the internet can guarantee absolute security. If you believe your sq98 account has been accessed without your authorisation, contact our support team immediately so we can secure it.

9 Your Rights

As a user of the sq98 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through live chat or at the email address shown in the Contact section below.